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Document the Issue – Take photos or notes of the missing amenity.
Check Hotel Policies – Review your booking confirmation for promised services.
Contact the Hotel Staff First – Inform the front desk; they may resolve the issue immediately.
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Provide Booking Information – Have your confirmation number, hotel name, travel dates, and details of the missing amenity ready.
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Request Resolution – Ask about refunds, credits, or alternative accommodations if necessary.
Keep Confirmation – Make sure the agent documents the complaint and provides a reference number.
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Partial Refund – Depending on the amenity and severity of the issue, you may receive a partial refund.
Future Travel Credit – Expedia may offer credit toward a future booking.
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Booking Adjustment – In extreme cases, a rebooking at a comparable hotel may be arranged.
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Act Quickly – Report issues as soon as they are discovered for faster resolution.
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Q1: Can I report a missing amenity after checking out?
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Q6: Can missing amenities affect Expedia reviews?
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Q8: Are international hotel complaints handled differently?
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